Let me rant today a little bit about the customer service in this country (the UK).
I have to tell you, having lived in the US for 6 years were CUSTOMER IS KING NO MATTER WHAT, experiencing what customer service is like in the UK was a shock. Major shock. Or maybe I’ve just been having bad experiences all along. There also some exceptions of course…for some reason I cannot remember any now…
I mean, I don’t expect too much really from a sales assistant apart from the fact that I don’t really like to be ignored plainly by them when I need something and I don’t want to be bothered by them all the time if I don’t want to.
GOOD sales assistants know that and there are ways to do that in a well-mannered fashion. No need to be rude…
This specific rant goes to All Saints, and specifically the store in Regents St. I’m not even going to be bothered telling you about them and inserting the links because I don’t think they deserve it.
I was there last weekend, Saturday evening for a sale mini shopping spree. After Benetton (where I was surprised about their return/exchange policy: basically there are no returns and only exchanges and only within 14 days…I mean…not great compared to other High Street stores)
Anyway, back to All Saints. I like *some* of their clothes, the asymmetry works for me on some things but not everything. In general I think it’s pretty overpriced (almost everything regular price is about 100£, t-shirts for 40-50£) and I don’t normally want to spend that much on a single item unless I feel the quality calls for it.
SO…I hit the sale racks and was happy to see there were plenty of things at 40-50-60% off. I went to a rack with items clearly labelled (but not all of them, here comes the problem).
I specially liked their asymmetric waistcoats and went for one in marbled brown and another one in black that were originally 70 and 95£ I think but were 50 and 60% off.
One of the items didn’t have the reduction on the tag but there was an identical one in the same rack that had it so I just assumed it was misslabelled, seeing nothing different between them. This happens ALL the time at Gap for example and you sometimes get a nice surprise at the till/cashier when you find out you need to pay even less than you thought!
First, I think the brown one that was originally 70£ and was 50% off only had a “handwritten 70£ label. I asked when I was going to pay if it was really 50% off. The assistant didn’t know so she scanned it and the full price showed up and I told her about the same exact other one in the rack (but size 6 so was not going to get that one anyway!)….
Then she asked ME to go to the rack, find the item and take it to her. I was glad and lucky to find it. She didn’t like the fact that she had to enter a few codes in and because she didn’t know how to do it had to ask the manager to do it for her. Not ONCE the manager or the assistant apologized for the waste of MY time from the fact that the item was misslabelled…Great (To be honest they made me feel like I was trying to rip them off…hate it).
On to the second one. This gets worse…
I kept the label of the black one:
This was CLEARLY had the reduction on the label AND the 60%off tag that you can see in the first picture.
Again when the assistant scanned it the reduction didn’t show up.
Again she needed to call her manager to enter some code to modify it.
Again noone apologized for the mistake and basically completely ignored me. Even the manager complained that there were two items misslabelled and that this shouldn’t happen…without looking at me once.
SO SO RUDE!!!
To be honest it was only because I really liked both things and had tried them AND liked how they fit me that I put up with that…
The store was almost empty even if it was Saturday and there were plenty of clothes on sale…maybe there’s a reason why.
RETAILERS: IF YOU WANT CUSTOMERS TO LEAVE THEIR HARD EARNED MONEY IN YOUR SHOP PLEASE TREAT THEM PROPERLY!